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Shipping, Returns & Exchanges

Canadian Shipping

All of our orders ship via Canada Post. During our Mystery Bundle sale  July 19 2019 Standard Shipping rate of $11 apply for all orders. (Standard Ground 3-7 days)

USA Shipping

All orders are shipped by Canada Post/ USPS

During our Mystery Bundle sale  July 19 2019 Standard Shipping rate of $15 CAD apply for all orders. (Standard Ground 4-8 days)

**NOTE: We currently ship all online orders from our warehouse in Canada. If your order is being shipped to an address outside of Canada, there may be associated taxes and/or duties due upon delivery. Customer is responsible to pay all applicable duties and taxes that may be required upon delivery.

Returns & Exchanges

* All Sale items are a final sale. All underwear sets & swimwear is a final sale.

* Please note we are not able to apply any discount codes to orders that are made prior to a sale/promotion beginning. 

* We want to make sure that you and your child love what you ordered. If something isn’t the right fit (literally and figuratively!) we will happily accept returns of your unwashed, unworn merchandise within 30 days of purchase. All SALE items are a final sale.

All items must be returned with all original tags to avoid a 50% restocking fee. All returned items must be unwashed & unworn or they will not be eligible for a refund. 

For returns on any Non-Sale items please email hello@wheatkidsclothing.com with your order number and items you would like to return. Customers are responsible for return shipping costs.

 

 

Here’s how to complete your return in a few quick steps:

1. Email Us hello@wheatkidsclothing.com to receive a return authorization number and the return shipping address.
2. Please complete the return card included with your order with Order #, your name,  item name, quantity and reason for return.
3. Package your return, remembering that your original mailing bag can be used for this return, using the second adhesive strip. Please be sure to include all original packaging and tags for the clothing. Any items returned without original tags will be subject to a 50% restocking fee.
4. Take the package to your nearest Canada Post/USPS outlet and wait to hear from us. 

 

All returns are processed as refunds.  For best selection- place a new order online and when the return items reach our warehouse we will process the refund. 

Once your return is received at our warehouse, it will be processed within 5 business days. You will receive an email from us once your return has been processed. Its that easy! We want to help you have your little one running around in WHEAT as soon as possible. 

For exchanges simply visit the website and place a new order for the items you would like. 

If you have any other questions, please email us at hello@wheatcanada.ca and we’ll walk you through next steps.

Wheat Kids Clothing is not responsible for any return parcels that may be lost in transit. All return Shipping costs are paid by the customer.

Items must be unwashed, unworn and have the original tags attached. If you have any questions please include them in your email.

PROMOTIONS

Please note all promotions and discounts are only valid during the dates listed. Promo codes and discounts cannot be applied to previous purchases. 

ORDER PROCESSING

After placing your order online you will receive an order confirmation email.

We aim to have your order process within 1-2 business days subject to peak holiday periods. Once your order has shipped you will receive a second email to confirm shipping. It will include details for you to log onto www.canadapost.ca to track your order. The same tracking number can be used to track parcels destined to the USA at USPS.com

WHERE WE SHIP

We can ship anywhere in Canada & USA.

For remote areas of our beautiful country…

Limited shipping options may apply. Certain remote areas have limited delivery service, which results in a higher delivery cost. We still want to ensure that the WHEAT brand is spread far and wide, so we will ship, however, there will be an additional fee. A $10-$15 shipping charge applies to all orders going to the following postal codes: A0K, A0P, G0G, J0M, P0L, P0T, P0V, R0B, R0C, S0J, T0H, T0P, V0J, V0N, V0P, V0R, V0T, V0V + North West Territories and Nunavut.

HOW WE SHIP

At WHEAT Kids Clothing, we like to do everything we can to be friendly to the environment. All of our orders are packaged in biodegradable mailing bags or recycled cardboard boxes and shipped via Canada Post/USPS. These bags will biodegrade in 18 months once they reach the landfill. Each bag is also equipped with a second sealing strip to allow for easy repackaging for any returns or exchanges.

If you have issues with your shipment, please email us at hello@wheatkidsclothing.com Be sure to provide us with your order number so that we can get back to you as quickly and efficiently as possible.

 

 

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